Refund & Cancellation Policy
Last Updated: [CURRENT_DATE_PLACEHOLDER]
Important Notice for Custom Orders
Please note that due to the bespoke nature of B2B corporate gifting, all sales of custom-branded merchandise are final once production has commenced.
1. Order Cancellation Window
Orders may only be canceled prior to the approval of digital/physical artwork proofs and before production has been initiated by the Vendor. If an order is canceled within this valid window, a full refund of any advance payments will be issued.
2. Custom Branded Goods Exception
No refunds or cancellations are permitted on custom-branded merchandise once production has initiated.
Because the goods are permanently marked with your corporate logo or specific branding, they cannot be restocked or resold. Therefore, we strictly enforce a no-cancellation policy post-proof approval.
3. Sample Orders
Physical samples requested for quality evaluation are [SAMPLE_RETURNABILITY_PLACEHOLDER - e.g., strictly non-returnable and non-refundable]. However, the cost of the sample may be adjusted against the final bulk Purchase Order, provided this was explicitly agreed upon in your Quotation.
4. Defective, Damaged, or Misprinted Goods
We maintain strict quality control. However, if you receive goods that are structurally defective, damaged in transit, or printed incorrectly compared to the approved proof, the following procedure applies:
- Reporting Timeline: You must report the issue within [DEFECT_REPORTING_WINDOW_PLACEHOLDER - e.g., 48 hours] of receiving the delivery.
- Evidence Required: Clear photographic or video evidence of the defect or misprint must be emailed to our support team.
- Resolution: Upon verification, CorpoKart will, at its discretion, either arrange for a replacement of the defective units or issue a prorated refund for the affected quantity. We do not issue full order refunds for partial defects.
5. Refund Processing (Razorpay)
All approved refunds are processed securely through our payment partner, Razorpay. Refunds will be credited back to the original source account used during the transaction within 5-7 business days from the date of approval.
Contact Details
Company Name: [LEGAL_ENTITY_NAME_PLACEHOLDER]
Support Email: [SUPPORT_EMAIL_PLACEHOLDER]